Terms of Use - Cove Teams Inc.

1. Acceptance of Terms

By accessing or using the Cove Teams website or mobile application (the “Platform”), you agree to be bound by these Terms of Use (“Terms”) and our Privacy Policy. If you do not agree to these Terms, do not access or use the Platform.

2. About Cove

Cove Teams Inc. (“Cove,” “we,” “our,” or “us”) is a C-Corp based in Illinois that provides digital tools for therapists, parents, and caregivers to support therapy coordination for children with developmental needs.

3. Eligibility

You must be at least 18 years old to register and use the Platform. You may only use the Platform on behalf of a minor child if you are the child’s parent, legal guardian, or a therapist authorized to provide care.

4. Account Registration

To use certain features, users must register an account by providing their name and a valid email address. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.

5. Subscription and Billing

We offer a 30-day free trial. Continued access to premium features requires a paid monthly subscription.

  • Subscriptions auto-renew unless cancelled before the billing date.
  • You can cancel anytime via your account settings.
  • Fees are non-refundable unless required by law.

6. User-Generated Content

Parents and caregivers may upload photos, videos, and written notes to share with therapists. By submitting content:

  • You grant Cove a limited, non-exclusive, royalty-free license to use, display, and share that content only within the Platform and for the intended care collaboration.
  • You agree not to upload content that is false, misleading, abusive, or infringes on any rights.

You retain ownership of your content, but understand that it may be visible to therapists or authorized caregivers in accordance with your privacy settings and permissions.

7. HIPAA Compliance

Cove Teams is committed to compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) where applicable.

  • For Therapists and Covered Entities: If you are a therapist or healthcare provider using Cove in your professional capacity, you acknowledge and agree to comply with HIPAA requirements in your use of the Platform.
  • Cove may act as a Business Associate under HIPAA, and will enter into a Business Associate Agreement (BAA) upon request by a Covered Entity.
  • Cove maintains reasonable administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of Protected Health Information (PHI) transmitted through the Platform.
  • Users are strictly prohibited from misusing or inappropriately sharing PHI.

Note: Cove is not a healthcare provider and does not give medical advice. The Platform is intended for care coordination and communication only.

8. Children's Privacy (COPPA Compliance)

Cove complies with the Children's Online Privacy Protection Act (COPPA). The Platform is not intended for direct use by children under 13.

  • Parents and legal guardians may provide information about their child in connection with therapy coordination.
  • We do not knowingly collect personal information directly from children under 13. All information about a child must be submitted by, or with the verified consent of, a parent, guardian, or licensed therapist.
  • If we discover that information was collected directly from a child without parental consent, we will delete it immediately.

If you believe we have collected information from a child without the proper permissions, please contact us at [email protected].

9. Messaging and Communication

Cove provides secure messaging between parents, caregivers, and therapists. By using the chat feature, you agree to:

  • Communicate respectfully
  • Not share PHI without consent
  • Not use the chat for emergencies or urgent medical issues

10. Acceptable Use

You agree not to:

  • Use the Platform for unlawful purposes
  • Upload malware, spam, or harmful content
  • Impersonate others
  • Interfere with the security or operation of the Platform

We reserve the right to suspend or terminate your access if you violate these Terms.

11. Intellectual Property

All intellectual property, including the Platform's design, logos, code, and software, belongs to Cove Teams Inc., except for user-submitted content, which remains the property of its original creator.

12. Modifications to the Terms

We may update these Terms periodically. Material changes will be communicated via email or notifications within the Platform. Your continued use of the Platform constitutes acceptance of any updated Terms.

13. Disclaimer of Warranties

The Platform is provided "as is." Cove makes no warranties regarding the accuracy, reliability, or availability of the Platform or any content therein.

14. Limitation of Liability

To the fullest extent permitted by law, Cove shall not be liable for indirect, incidental, or consequential damages arising from your use of the Platform.

15. Governing Law

These Terms are governed by the laws of the State of Illinois. Any disputes will be resolved in the courts of DuPage County, Illinois.

16. Contact Information

For questions about these Terms or compliance-related concerns, please contact [email protected].