Terms of Use — Cove Teams Inc.

1. Acceptance of Terms

By accessing or using the Cove Teams website, mobile application, or related services (the “Platform”), you agree to be bound by these Terms of Use (“Terms”) and our Privacy Policy. If you do not agree to these Terms, do not access or use the Platform.

2. About Cove

Cove Teams Inc. (“Cove,” “we,” “our,” or “us”) is a C-Corporation based in Illinois providing digital tools for therapists, parents, and caregivers to support therapy coordination for children with developmental needs. Cove does not provide therapy or medical services.

3. Eligibility

You must be at least 18 years old to create an account. You may only use the Platform on behalf of a minor if you are the child’s parent, legal guardian, or a therapist or provider authorized to deliver services to that child.

4. Account Registration

To use certain features, users must register an account and provide accurate information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

5. Subscription and Billing

The Platform provides a 30-day free trial for new users.

  • Premium access requires an active paid subscription.
  • Subscriptions renew automatically unless cancelled prior to the renewal date.
  • You may cancel at any time through your account settings.
  • Fees are non-refundable unless required by applicable law.
  • Cove reserves the right to modify pricing with prior notice.

6. User-Generated Content

Users may upload photos, videos, notes, or other content (“User Content”) for the purposes of therapy coordination.

By submitting content, you:

  • Retain ownership of your User Content.
  • You grant Cove a limited, non-exclusive, royalty-free license to use, display, and share that content only within the Platform and for the intended care collaboration.
  • You agree not to upload content that is false, misleading, abusive, or infringes on any rights.

You retain ownership of your content, but understand that it may be visible to therapists or authorized caregivers in accordance with your privacy settings and permissions.

Cove may remove or restrict access to User Content that violates these Terms.

7. HIPAA Compliance & Business Associate Agreement (BAA)

Cove maintains administrative, technical, and physical safeguards consistent with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where applicable.

  • For Therapists and Covered Entities: If you are a Covered Entity or acting on behalf of one, you are responsible for ensuring your use of the Platform complies with HIPAA.
  • BAA Availability: Cove will execute a Business Associate Agreement (BAA) with Covered Entities upon request.
  • PHI Protection: Cove implements reasonable safeguards to protect the confidentiality, integrity, and availability of Protected Health Information (“PHI”).
  • User Responsibilities: You may not upload or transmit PHI unless authorized and legally permitted to do so.

Cove is not a healthcare provider and does not diagnose, treat, or give medical advice. The Platform is intended for care coordination and communication only.

8. Security Measures

Cove employs industry-standard security protocols, including but not limited to:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure authentication and role-based access controls
  • Regular application monitoring and vulnerability assessments
  • Logging and audit controls for PHI access
  • Data redundancy and secure backups

No method of electronic transmission is 100% secure, and Cove does not guarantee absolute security.

9. Data Retention and Storage

Cove retains user data, including PHI, only for as long as necessary to provide the Platform services or as required by law.

Covered Entities are responsible for their own retention obligations.

Users may request deletion of their data subject to legal or contractual restrictions.

10. Children’s Privacy (COPPA Compliance)

Cove complies with the Children’s Online Privacy Protection Act (COPPA). The Platform is not intended for direct use by children under 13.

  • Only parents, guardians, or licensed therapists may submit information about a child.
  • Cove does not knowingly collect personal information directly from children.
  • If we learn that information was collected from a child without proper consent, it will be deleted promptly.

If you believe we have collected information from a child without the proper permissions, please contact us at [email protected]

11. Messaging and Communication

Cove offers secure communication features.

You agree not to:

  • Use messaging for emergency or crisis situations
  • Send threats, harassment, inappropriate material, or unpermitted PHI
  • Misrepresent your identity
  • Not share PHI without consent

Cove may monitor usage patterns for security and compliance purposes but does not monitor the content of every message.

12. Acceptable Use

You may not:

  • Use the Platform for illegal, fraudulent, or harmful purposes
  • Attempt to gain unauthorized access or disrupt the Platform
  • Upload viruses, malware, or malicious code
  • Reverse engineer or copy aspects of the software
  • Use automated systems (bots, scrapers, etc.) without permission
  • Interfere with the privacy rights of others

Violations may result in suspension or termination of access.

13. Intellectual Property

All copyrights, trademarks, software, code, design elements, and other intellectual property are owned by Cove Teams Inc. User Content remains the property of the submitting user.

You agree not to reproduce or exploit any part of the Platform without written permission.

The Platform is intended solely for care coordination and communication.

  • Cove does not provide medical, therapy, or professional advice.
  • Content on the Platform should not be used as a substitute for professional judgment.
  • Cove is not responsible for clinical decisions made by therapists, providers, or caregivers.

15. Disclaimer of Warranties

The Platform is provided “as is”, without warranties of any kind, express or implied, including:

  • Functionality, performance, or availability
  • Accuracy or completeness of information
  • Compatibility or fitness for a particular purpose

Cove does not guarantee uninterrupted service.

16. Limitation of Liability

To the fullest extent permitted by law:

  • Cove is not liable for indirect, incidental, special, or consequential damages.
  • Cove’s total liability for any claim will not exceed the amount paid to Cove in the 12 months preceding the claim.

Some jurisdictions do not allow certain limitations; in such cases, limitations apply to the maximum allowable extent.

17. Indemnification

You agree to indemnify and hold Cove harmless from any claims, losses, damages, or expenses (including legal fees) arising from:

  • Your use of the Platform
  • Your violation of these Terms
  • Your violation of any applicable laws or rights of third parties

18. Modifications to the Terms

Cove may update these Terms periodically. Material changes will be communicated via email or Platform notifications. Continued use of the Platform constitutes acceptance of the updated Terms.

19. Governing Law

These Terms are governed by the laws of the State of Illinois. All legal actions must be brought in the state or federal courts located in DuPage County, Illinois.

20. Contact Information

For questions about these Terms, privacy concerns, or to request a BAA, please contact:

[email protected]

Last Updated: 12/2/2025